In the world of blockchain and tokenized real estate, security is not just important—it's essential. This comprehensive guide will help you understand and implement the best security practices to protect your investments on Glasshaus.
Wallet Security
Your crypto wallet is the gateway to your investments. Protecting it should be your top priority.
- Write down your seed phrase on paper
- Store it in multiple secure locations
- Use a hardware wallet for large holdings
- Keep your private keys completely offline
- Store seed phrases digitally or in the cloud
- Share your private keys with anyone
- Enter seed phrases on websites
- Take photos of your seed phrase
Hardware Wallets
Ledger, Trezor - Maximum security for long-term holdings
Browser Extension Wallets
Lace - Convenient for regular transactions
Mobile Wallets
Use only for small amounts and ensure device security
Platform Security Features
Glasshaus implements multiple layers of security to protect your investments and data.
Add an extra layer of security to your account with 2FA. Even if someone gets your password, they can't access your account without your second factor.
Monitor all active sessions and remotely log out from devices you don't recognize. Stay in control of your account access.
All transactions require explicit confirmation through your connected wallet. We never have access to your private keys.
All data transmission is encrypted using industry-standard TLS. Your sensitive information is always protected in transit.
Transaction Safety
Common Scams & How to Avoid Them
How it works:
Scammers create fake websites or send emails that look like Glasshaus, trying to steal your login credentials or seed phrase.
How to protect yourself:
- • Always type the URL manually or use bookmarks
- • Check for HTTPS and correct domain spelling
- • Glasshaus will NEVER ask for your seed phrase
- • Verify sender email addresses carefully
How it works:
Scammers pretend to be Glasshaus support staff or team members on social media or messaging apps.
How to protect yourself:
- • Official support is only through our platform
- • We will never DM you first on social media
- • Verify team members through official channels
- • Report suspicious accounts immediately
How it works:
Promises of guaranteed returns, "special deals," or pressure to invest quickly.
How to protect yourself:
- • Real estate returns are never guaranteed
- • Be skeptical of "exclusive" offers
- • Take time to research and verify
- • Consult official documentation
General Best Practices
- • Keep your devices updated
- • Use antivirus software
- • Avoid public WiFi for transactions
- • Enable device encryption
- • Use strong device passwords
- • Use unique, strong passwords
- • Enable 2FA wherever possible
- • Regularly review account activity
- • Update recovery information
- • Log out when finished
- • Diversify your holdings
- • Start with small amounts
- • Understand before investing
- • Keep investment records
- • Monitor your portfolio regularly
- • Be skeptical of unsolicited contact
- • Verify through official channels
- • Don't share personal information
- • Question urgent requests
- • Trust your instincts
Emergency Procedures
- Immediately change your account password
- Revoke access from all devices
- Transfer funds to a new wallet if compromised
- Contact Glasshaus support immediately
- Document everything for your records
- Monitor your accounts for suspicious activity
Glasshaus Support
support@glasshaus.com
Report Suspicious Activity
security@glasshaus.com
24/7 Emergency Hotline
Coming soon
Security is a shared responsibility. While Glasshaus implements robust security measures, your actions play a crucial role in protecting your investments. Stay informed, stay vigilant, and never hesitate to ask questions.
Additional Security Resources
Learn security fundamentals through our video tutorials.
Stay updated on the latest security threats and best practices.